Product strategy,design and research.
For organisations where the product and the experience are the same thing. Available for consulting, fractional and interim work.
The angle
Most product work stops at the admin panel.
But to the people you serve, your brand is the confirmation email, the help page, and whether the thing they signed up for feels like the thing they got.
I work on both sides of that line: the strategy and systems behind a product, and the experience people actually have of it.
How I work
Bring me the thing that isn’t landing and I’ll tell you why.
Usually that starts with finding the real job behind a request, before anyone reaches for a solution.
Background
25 years across product, design and digital.
Most recently a product director at a B2B SaaS company, and before that more than a decade founding and running a creative digital agency.